Thank you for visiting our home-goodnight.com store. Here we are providing the frequently asked questions as well as the answers to assist you. We hope it make clear and informative for your online shopping.
1. Is www.home-goodnight.com secure to visit?
Yes, absolutely! Security is always given the top priority at www.home-goodnight.com and all of your personal information will be treated as confidential and we won't leak any of your information to other third part. We will keep them on a secure server and will fully comply with all applicable Data Protection and consumer legislation on our part. We ensure the security of all transaction data by using advanced security solution provider.
2. How could I place an order?
You may place an order with us by creating an online account. Once you have created an account you can log in at any time to place an order. For a faster checkout experience, we also offer the option to checkout without creating an account.
3. What payment methods we accept?
We use PayPal as a payment system.Your secure shopping is 100% guaranteed.You can pay by major credit cards such as VISA,Master,Amex,JCB even if you don't own PayPal account.If PayPal won't accept your credit cards,make a call or email to their Help Center.
We also accept Western Union and International bank transfer.You will get 10% off for your orders if you use these two payment.Need the payment detail,please feel free to contact to us firstname.lastname@example.org
4. How much is the shipping cost?
*All the orders are free shipping to worldwide:Shipped by Normal Airmail and trackable shipping services.Average delivery 12-18days.
*Normal Airmail Delivery Schedule:Only need pay about $6 for the shipping fee,Shipped by via fast and trackable shipping services.Average delivery 7-12days.
*Express Mail Service (EMS) / UPS / DHL / Fedex Delivery Schedule:Shipping Cost about $18 and up,please add items to your cart and use the shipping estimator on the cart page.Average delivery 5-7days.
5. Do I need pay the tax fee?
Do I need pay the tax when the package arrival to me,it depend on your Country's Customs policy.
But We will ship to you as a gift and mark low price for the packages,so if everything go well,you dont need pay any fee or tax,if not,you need pay the fee to pick up the package,so pls dont worry,any question,please contact us.thank you for your time.
6. How long does the shipping take?
We will dispatch your package within 2-4business days when we received your payment.All the orders will be shipped by via fast and trackable shipping services.The tracking number will be sended to your register e-mail on our store.
7. Can you ship to my country?
We can ship to all the countries around the world.
8. How do I track my order?
After we send out your order, we will email you the tracking number and tracking links to your registered email address. Simply enter this information into the proper fields and click on the track button. Please contact us via email if you need further tracking assistance.
9. What do I need to do if I want to cancel my order after it being placed?
Please contact us within 12 hours when you pay us if you want to cancel or change order. We are unable to accept cancellations for products that have already been shipped and our Return Policy will apply in that case. A new order is needed to be placed if a change is needed within 24 hours before original order being shipped, we will cancel the original order at the same time.
10. What should I do when I receive the product(s)?
Please make sure that the product(s) is in good condition because it will be hard for us to accept returning and exchanging for product(s) which is damaged by human nature. So we suggest you to check the products the very time you receive them. If the damage is caused by us, inform us in time, please. We will confirm the damage seriously and give you a free exchanging.
11. If there is a problem with the goods I have received, what should I do?
If there is any problem with your order, please contact us immediately. Inform us of the problem with your order and we will give you instructions on our return policy.
12. What should I do if the shipment is lost or stolen?
It is unlikely in that case. But if the goods damaged or lost,we will resend you another for compensating. But if the postal service delivers the goods to the wrong address you provided or you have moved of changed your address without notifying us in advance, we can do nothing to recover your order.
13. I made a mistake with my order and it's status says Shipped, what should I do?
If the order have already left then we can not make changes to the order. Please wait until you receive your order,then contact us,we will send your further instructions.
14. Do you wholesale our items?
If you want to wholesale our items,please feel free to contact us.We will give to you best prices for you.
15. I am looking for the items that are not listed on your site,can you provide them?
If in this case,please contact us with a picture,a serial number or the model number of the goods to custom made.The more details were given,the easier and quicker to locate the goods in the factory.